Frequently Asked Questions

Delivery of your Subscription Boxes

Please allow 3 -5 working days for the delivery after the despatch. All boxes are shipped with Royal Mail. These boxes are letterbox size so no missing your delivery or waiting around.

New Subscribers

Our cut off date is the 28th of the month, if you subscribe before this date you will receive the current monthly box. This is then dispatched 3-4 working days and then you will be charged the following month again the same date of the month.

Existing Subscribers

After the distribution of your first box, we aim to ship your box around the 16th of every month, you will receive an email of confirmation. You will be billed monthly on the same date every month.

How to cancel

You can cancel your subscription anytime, if you have any problems doing so please let us know harboursoaps@gmail.com.

SOAPOLOGY BOX

Choose between 3 soaps to be delivered every month or quarterly. You will receive the same soaps of your choice every delivery, however if you wish to change this just drop us an email at harboursoaps@gmail.com and we can change the soaps for you. Please be aware this can only be done if we are instructed 5 days before the despatch date.
MYSTERY SOAP- if you choose this option every month you will receive either a soap from our core range or a brand new fragrance.

HAIR CARE SUBSCRIPTION BOX

Choose between 2 soaps to be delivered every month or quarterly. You will receive the same soaps of your choice every delivery, however if you wish to change this just drop us an email at harboursoaps@gmail.com and we can change the soaps for you. Please be aware this can only be done if we are instructed 5 days before the despatch date.

SUDSCRIPTION BOX

Once a month you will be delivered a range of products depending on the price of each item we aim to send 4-6 items. They will be delivered around the 16th of every month. We are hoping each month you will enjoy the products we send you, but understand that you may receive an item that is not to your taste,hopefully you will find a member of your family or a friend who would enjoy the item as a gift.

The items you receive may differ than the photos.

If you would like to try this box without committing to a monthly subscription please purchase the box as a gift.

For any more information please contact us at harboursoaps@gmail.com